FAQ

Order Fulfillment

1. How can you place an order at Feeby's store?

At Feeby's store, you can place an order easily and quickly directly on the website. Simply add your chosen product to the cart and follow the instructions. However, if you are unable to place your order on the website, you can also place an order by phone or email. Contact the store here.

2. What is the order fulfillment time?

At Feeby, we aim to ensure that you can enjoy your purchased products in your home as quickly as possible. Therefore, we fulfill orders within 48 hours. If you need more detailed information, click here.

3. Can I place a non-standard order?

Of course, we also fulfill non-standard orders. Please contact our Customer Service Department at [email protected]

Shipping

1. What are the shipping costs?

The shipping costs for our products depend on the chosen delivery method. You can find details of available delivery methods here.

2. What are the delivery methods?

Products purchased at Feeby's store are shipped using the DPD courier service. Please check the working hours of the couriers directly on the websites of the carriers.

There is also an option for personal pickup from 7:30 - 15:30. If you need more detailed information, click here.

3. When will the shipment be delivered?

You can find information about the delivery time here.

4. Where can I track the shipment?

You will find the tracking number of your shipment in the order confirmation email. Copy it and paste it on the carrier's website at https://www.dpd.com/pl/pl/odbieram-paczke/

5. Will the courier contact me before delivering the package?

The courier is not obligated to make a phone call before delivering the shipment. Instead, you will receive an SMS with the delivery date. You can also check the delivery date on the carrier's website.

6. I received a damaged shipment. What should I do now?

At Feeby, we understand that our products are very delicate. Therefore, we ensure that the packing process is detailed to prevent damage. While damages during transportation are very rare, if it happens, please report the issue to our customer service office as soon as possible, and we will work to resolve the problem.

Payments

1. What payment methods are available at Feeby's store?

When making a purchase at feeby.pl, you can choose from the most popular payment methods in the world:

- Bank transfer

- Cash on personal pickup

- Cash on delivery

- Bank transfer via the PayU payment system

- Payment by credit card via the PayU payment system

- Bank transfer via the PayPal payment system

2. Can I pay upon receipt?

Of course, you can choose this payment method when placing your order.

3. What should I do if the payment through PayU or PayPal is unsuccessful?

To make the payment, transfer the amount to our bank account:

PL09 1050 1520 1000 0090 3017 9387

Bank name: ING Bank Śląski

Address: Caro sp. z o.o. sp. komandytowa

ul. Krośnieńska 12

65-625 Zielona Góra

In the payment title, please include the necessary information to process your order: the order number and the name of the person placing the order.

4. How long do I have to make the payment?</strong